Products >> STARSurveys

Automate any survey process

STARSurveys is a proprietary survey automation process. It fully integrates the phone, web, email and fax and can be used to automate:

• Employee Surveys
• Customer Satisfaction Surveys
• Call Center Surveys
• Patient Surveys
• Research Methodologies

STARSurveys’s technology integration enables people to begin a survey on the web and finish the survey on the phone (or vice versa). As not everyone has web access, our IVR technology (Interactive Voice Recognition) combined with web or email creates an automated survey process that everyone in your organization can use. More importantly, integration allows administrators to have instant participation information regardless of how people take the survey.

STARSurveys automates both the survey and the survey process. We can help you distribute invitations, manage the participant databases and deliver reports. Online administrative tools allow you access to the data, look up participation levels and run reports at any time. > Back to top

Save time

STARSurveys can cut weeks, even months out of the survey process from design to report delivery. Traditional processes can take significant time and resources to get a survey printed or programmed and ready to distribute. With STARSurveys we can usually have a survey ready to go in a week or two (depending on the complexity of the survey). > Back to top

More than a survey process

STARSurveys implements similar technology solutions for different types of surveys. However, we recognize the unique variations inherent in different types of surveys, and have developed solutions to respond to those needs. For example, when automating a Customer Satisfaction Survey, our technology allows us to automatically transfer a call to your customer service representative. Should you have a customer who is very dissatisfied, he/she can be seamlessly connected with a customer service representative for “special handling.” This gives you the opportunity to save a customer who you would likely lose otherwise. At very least you will gain valuable knowledge about what you need to do to improve. > Back to top

Instant, understandable reports

With STARSurveys you always have the information you need. STARSurveys produces excellent reports that are clear, understandable and actionable. The report capabilities of STARSurveys are incredibly flexible to accommodate your needs. If you can imagine a format or specification, we can produce it. If you have a current report you would like to keep, we can clone it. > Back to top

Unlimited capacity

STARSurveys gives you unlimited capacity. It’s so convenient, participation often increases. So let’s work together on your next project. You provide the content. We’ll add the technology. STARSurveys will make your survey process a success and free your time to focus on other matters.

For more information, and to experience a survey using STARSurveys, call us at STAR (801) 489-1211. > Back to top