Why? >> Benefits
When you partner with STAR, you receive exceptional service, cutting-edge technology and a collaborative relationship with experts in the field of survey design and implementation. Other benefits include:
Confidence. With STAR, you can be confident that your survey project will operate hassle free. Our vast experience allows you to relax, knowing that our seasoned technicians can complete your job on time and accurately. Also, your data, as well as our system are backed up and protected according to our stringent data-protection protocol. You can also feel assured knowing that STAR will keep you informed of each step in the process. You can feel confident that what needs to be done, will be. You will know what to expect and when to expect it. > Back to top
More Time to Focus on Core Activities. We take care of the details so you have more time to concentrate on the big picture. You provide the instrument, make a few design choices and we take care of everything else—registering participants, sending invitations, gathering data, updating participation figures and delivering reports. The implementation hassles disappear. And you have instant information at your fingertips. You're in control of the process because STAR frees up your time. One of our Fortune 500 clients had three people assigned full time for almost three months to administer a leadership multi-rater evaluation. After utilizing our services and technology, the identical survey is now completed in half the time with the assistance of one person working on the project about 20% of her time. Another client was able to reduce the time for the administration process from several months to a few weeks. Yet another client enjoys a fully automated 360 survey process in which everything from registration, data gathering, individual participation updates and data reporting is done completely by STAR. > Back to top
Increased Brand Identity. We can customize our survey instruments to look like it's from your company. Many of our clients are consulting companies that utilize our technology to better serve their clients. Having us gather the data and/or produce reports allows the consultants to spend their time working with their clients using the data to drive change instead of chasing paper and administering surveys. Some of our clients prefer to have us be "invisible" to the end client. We program the user interface of their applications to include the consultant's logo and company information, essentially creating a private label application for the consultant. In such relationships we do not interface directly with the end client. This "invisible vendor" relationship has increased the product offering, credibility and competitiveness of our consulting clients. > Back to top
Security. We take many extra measures to make sure you know your data are secure. Before participants provide feedback, we test, retest and test again. We backup your data. We backup our system. In fact, we run mirrored systems so that if a piece of equipment goes down, its duplicate counterpart immediately takes it place. In addition, our pricing structure is straight and up front—there are no hidden costs and therefore no unexpected budget surprises. You can feel secure that the rate you've been given is the rate you will pay. > Back to top
Accessibility. Our employees are always accessible both to you and to the end user. We offer a survey help line for survey takers. Survey administrators are given a pager number. Anytime you need us, we are available. Because we are accessible to you, you can be assessible to those organizational members who need you. In addition to our help, you also receive instant access to your data. This gives you the information you need, when you need it. > Back to top
Flexibility. Fully-integrated technology makes taking a STAR automated survey easy and flexible. End users can take the survey whenever it's most convenient and can even start a survey on the web and finish the survey later on the phone without any difficulty. When you offer this choice to survey takers, they feel better about your request and are more likely to take the survey. > Back to top
Convenience. Working with STAR makes your survey administration convenient. Because we take care of most of the details—registering participants, sending invitations, gathering data, updating participation figures and delivering reports—administering a survey takes little time away from your current responsibilities. If you already conduct a survey but without automation (a pencil and paper survey), you will find that automation, especially using fully integrated technology (web, phone and fax), makes it more convenient and easy for employees to take the survey. > Back to top
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