Why Choose STAR?
Cutting-Edge Technology. Because we leave the content to you, we are able to put all of our resources into developing cutting-edge technology for you to use. Many of our clients brand this technology as their own, increasing their own product offerings. Our cutting-edge technology provides you with (1) the opportunity to expand your business without increasing overhead, (2) instant access to data and (3) a quick turn-around time. > Back to top
Technology Integration. With STAR you can choose from a variety of survey methods including internet, phone, fax, e-mail or a combination of technologies. STAR was the first company to integrate telephone technology and e-mail. We also pioneered the fully-automated, integrated, web-telephone survey process. By blending the use of internet, phone, fax and e-mail, participants are able to choose the method that is the most simple and convenient for them. For HR professionals, our administrative tools provide instant access to data in your preferred format (i.e. word or excel). > Back to top
Exceptional Value. We consistently provide our customers with the highest quality products for the best possible prices. Our track record regarding value is exceptionable. Our pricing structure is straightforward—there are no hidden charges. In addition, STAR provides many value-added features at no extra charge, such as a survey help line for participants and a pager number for administrators. We also recognize that many of our clients mark up our services to achieve their profit targets. We set our prices low enough so we both win. > Back to top
You Own the Data. No matter how much or what kind of data we help you collect, it's yours! We can provide you with the data in several different formats including Word or Excel. The data is yours when we collect it as well as later when it's needed for historical comparisons. > Back to top
Build from Scratch. STAR builds your application from scratch which enables us to perfectly meet your project's unique requirements. We can automate your existing survey or take your content in whatever stage of development and co-create a finished application that precisely satisfies your specifications. > Back to top
Individualized Attention. When you call STAR, you are sure to be greeted by a friendly and familiar voice. We function in project teams that work together to make your experience simple and enjoyable. Upon starting a partnership, we clearly communicate each of the steps in the process to ensure there is no confusion on either part. We make it easy for you to call with questions or changes. Every member of our organization is accessible—either to offer more information or explain a difficult concept. > Back to top
Partner for Life. We believe that providing you with technology solutions to increase your business, will also increase our business. We want to build a win-win partnership that lasts. We are continually improving and refining our technological processes and therefore can always provide you with the best tools and products for your data gathering and follow-up action planning. > Back to top
Content Neutral. We recognize that you have a great deal of experience with your organization as an internal or external consultant. We do not compete with your expertise. Instead, a partnership with STAR allows you to utilize our technology to better serve your clients. When we gather the data and/or produce reports, your time is free to spend working with clients to facilitate change. You no longer have to worry about chasing paper and administering surveys. > Back to top
Superior Reports. No matter how well the survey process has been designed and administered, if the end reports are not presented in a clear and understandable way, you may not get what you need to help your people progress. STAR understands this. Our reports are clear, simple and actionable. We offer you several different report styles to choose from. STAR can also customize reports to look exactly like your current reports. One of our clients had a graphic designer layout a report on a desktop publishing system then handed us the report and asked us to recreate it with personalized survey results for each participant. We delivered. > Back to top
Security. With STAR, your data is accurate and safe—in any circumstance. We are serious about security. Before participants provide feedback, we test, retest and test again. We backup your data. We backup our system. In fact, we run mirrored systems so that if a piece of equipment goes down, its duplicate counterpart immediately takes it place. If an organization has to temporarily restrict their web access to deal with a virus threat or security issue, your survey process need not slow down. Participants simply use the phone or fax instead of the web. > Back to top
Focus of Behavior Change. At STAR, we recognize that for you, conducting a survey is much more than just collecting data. You've been charged to increase the bottom line and measuring ROI is essential. Our tools have been designed to assist you in this process. STARiCoachplus serves as a follow up to any organizational assessment or training, allowing you to increase the growth and development of employees. In addition, we are committed to providing excellent reports. We understand that in order for you to respond appropriately to your customer satisfaction results, reports must be clear and understandable.
STAR has a wealth of experience when it comes to change within organizations. This experience gives us a better perspective of your job and helps us use technology to create truly winning solutions. We can create applications that work in organizations because we've been there. Our HR experience enables us to help our clients design survey processes that not only gather data and produce reports but drive change in organizations. > Back to top
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